Troubleshooting Guide [RSS]


Where are the songs saved on the Palm 700P?

Songs are saved in the /Blazer/download directory by default.


I never received my verification email.

We send the email verification message to the email address given to us during registration or on the change email address page..

Go to your email
Check your inbox for a message “Myxer Support” with the subject “Myxer Account Registration” or “Myxer Email Change Verification”.
If you don’t see the message, make sure you can receive email messages [...]


I can’t login to the Myxer website.

Make sure your browser is configured to accept cookies.
For Internet Explorer: Select Tools > Internet Options > Privacy > Advanced. Enter ‘http://www.myxer.com’ and click “Allow” and “Ok”.
For Firefox: Select Tools > Options > Privacy > Cookies > Exceptions. Enter ‘http://www.myxer.com’ and click “Allow” then “Ok”.
If you are running McAfee Security Suite, check Security Center to [...]


I didn’t get a text message with my phone verification code.

We send the messages as soon as you request them, but sometimes is can take a while for the carriers to deliver an SMS message.
If you’ve already waited 15-20 minutes and still haven’t received the message, here are some things you can try:

Make sure that your phone can receive SMS messages.
Sometimes we send the SMS [...]


I never received a ringtone or wallpaper message on my phone.

We send the messages as soon as you request them, but sometimes it can take a while for the carriers to deliver an SMS message.
Here are some things you can try:
Verizon Wireless, Cricket, US Cellular, and Helio Users:

Make sure that you have a camera phone and that PIX messaging enabled
Go to the Phone Details page in your [...]


I can’t follow the link on my phone.

Verizon Wireless. Cricket, US Cellular, and Helio Users: Unless you have a “smart phone” like a Treo or a Blackerry you should receive your ringtones, wallpapers, and videos as attachments in a PIX message, not as a link. Go to the My Account -> Phone Details page and make sure that your carrier and phone model is [...]


I can download the song, but I can’t set it as a ringtone on my phone.

Some phone carriers (like Nextel, Boost Mobile and Telus) have disabled the ability to use downloaded songs as ringtones on their phones. If you have one of these phones, sorry, but you’re out of luck with ringtones until your carrier changes their policy.
If you don’t have a phone on one of these networks, the problem [...]


The ringtone doesn’t sound very good on my phone.

We try to send the ringtone in the best format for each phone, but sometimes we don’t get it quite right. You can always try some of the other ringtone formats we have available.
Just go to the My Account -> Ringtone Overrides page and select a different format from the Preferred Ringtone Format list, then [...]


I can’t upload my file to the Myxer website.

Here are a few reasons why uploading a file might fail:

The file may be too large. Maximum file size is 30 MB.
It may be an unsupported file type. We support uploading WAV, MP3, M4A, and most WMA files.
The file may be protected with DRM. We cannot make ringtones or wallpapers from protected files.
Make sure your [...]


When I try to follow the link on my phone, it’s asks me to sign-in.

Some phones, like the Samsung x497, modify the link we send and strip away some of the information you need to download the ringtone automatically.
Click here for instructions on how to download your ringtones and wallpapers directly from our WAP site.